Introduction

Welcome to Aqualite Sports Hydrotherapy Center. By using our services or purchasing products through our website or in person, you agree to the following terms and conditions. Please read them carefully as they govern your access to and use of our products, services, and website. If you do not agree to these terms, please refrain from using our services.

General Terms

1.1 Eligibility

To use our services, you must be at least 18 years old or have parental or guardian approval. By using our services, you confirm that you meet these requirements.

1.2 Modification of Terms

Aqualite reserves the right to update or modify these terms at any time. Updates will be published on our website, and the revised terms will take effect upon publication. Continued use of our services indicates acceptance of the updated terms.

1.3 Compliance with Laws

All users are expected to comply with applicable laws and regulations in Saudi Arabia. Aqualite is not responsible for any legal violations resulting from the use of its services.

Services and Products

2.1 Provided Services

Aqualite offers services such as therapeutic nutrition, hydrotherapy, physiotherapy, body sculpting treatments, fat reduction, and fitness services. These services may be subject to specific conditions depending on the type of service.

2.2 Product Purchases

Products purchased through our website or in-store, including dietary supplements, health products, and equipment, are subject to availability. We reserve the right to refuse or cancel orders if a product is unavailable or if there is an issue with the order.

2.3 Pricing and Payment

All product and service prices are listed in Saudi Riyals (SAR) and include taxes unless stated otherwise. Payments must be made using approved methods at the time of purchase. Aqualite reserves the right to update prices without prior notice.

Booking and Appointments

3.1 Service Booking

Appointments must be booked in advance online, via phone, or in person. We recommend scheduling at least 24 hours in advance to ensure availability.

3.2 Cancellation or Modification

You may cancel or modify an appointment by notifying us at least 24 hours in advance. Failure to do so may result in fees or loss of the paid amount according to our cancellation policy.

3.3 No-Show Policy

If you fail to attend your appointment without prior notice, the full service fee will be charged. This applies to all booked services, including therapy sessions, nutrition consultations, hydrotherapy, and physiotherapy.

Refund and Exchange Policy

4.1 Product Returns and Exchanges

Products can be returned or exchanged within 14 days of purchase if they remain unopened, unused, and in their original condition. Full details are available in our return and exchange policy.

4.2 Service Refunds

Payments for services are subject to our refund and exchange policy. Fees for services that have already been provided are non-refundable, except in cases of service errors.

4.3 Unused Services or Subscriptions

Paid subscriptions or services that are not used within their validity period or are only partially used will not be refunded. Customers must ensure they utilize services within the designated period.

Liability and Disclaimers

5.1 Use of Services

By using our services, including hydrotherapy, therapeutic exercises, and nutrition programs, you assume full responsibility for your health and decision to participate. Clients should consult a healthcare professional before engaging in any health or fitness program. We are not responsible for injuries or health complications resulting from the use of our services, including those caused by negligence or failure to follow instructions.

5.2 Health Risks

We provide a safe environment for therapeutic and fitness activities, but you acknowledge that all physical activities carry inherent risks. Clients should inform Aqualite of any medical conditions that may impact their ability to participate in therapy.

5.3 Responsibility for Children and Seniors

Aqualite ensures that services meet the needs of children and seniors; however, parents or guardians must ensure their suitability. Children and seniors must be supervised by a guardian while using our services.

Important Note: Aqualite is not responsible for accidents or injuries resulting from a lack of supervision.

5.4 Instructions and Supervision

All activities include clear instructions and professional supervision. Aqualite is not liable for damages caused by failure to follow these instructions. In emergencies, we provide immediate assistance, but clients must adhere to all safety measures.

5.5 Limitation of Liability

Aqualite is not responsible for physical, financial, or psychological damages arising from service use. Our liability is limited to the amount paid for affected services or products. Any device malfunctions or service issues will be addressed promptly, but we are not liable for further claims.

5.6 Health Insurance

We recommend clients have health insurance covering costs related to potential accidents or injuries. Aqualite is not responsible for medical expenses resulting from service use.

5.7 Emergency Situations

In medical emergencies, Aqualite will take appropriate actions, but clients are responsible for disclosing medical conditions requiring special care.

5.8 Conclusion

By using our services, you accept full responsibility for any health effects. If you have health concerns, inform Aqualite beforehand for a safe experience.

Privacy and Data Protection

6.1 Privacy Policy

We are committed to protecting your privacy. Any personal data collected will be processed according to our Privacy Policy.

6.2 Data Usage

By using our services, you consent to the collection and processing of your personal data for service delivery, customer experience improvement, and legal compliance.

Intellectual Property Rights

7.1 Copyrights

All content on the Aqualite website, including text, images, logos, and software, is owned by Aqualite and protected by copyright laws. No content may be used or reproduced without written permission.

7.2 Trademarks

Aqualite’s name, logo, and trademarks are the property of Aqualite and may not be used without authorization.

Force Majeure

8.1 Events Beyond Our Control

Aqualite is not responsible for service failures or delays due to uncontrollable events, such as natural disasters, strikes, or government regulations.

Dispute Resolution

9.1 Governing Law

These terms are governed by Saudi Arabian law. Any disputes will be resolved according to arbitration rules in Saudi Arabia.

9.2 Resolution Process

If a dispute arises, both parties will attempt to resolve it amicably. If unsuccessful, the matter will be referred to a mediator or arbitrator.

Contact Us

If you have any questions or need further information regarding these terms, please contact us:

• Email: Support@aqualite.sa
• Phone: +966 509095959
• Website: www.aqualite.sa