Privacy Policy

Introduction

At Aqualite, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services or visit our website, in accordance with applicable laws in the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL).

By using our services or website, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information when you engage with our services or interact with our website:

• Personal Information: such as your name, phone number, email address, and mailing address.
• Payment Information: including credit card or payment account details (processed securely through authorized payment providers).
• Health Information: voluntarily provided information related to your health history, physical condition, or preferences (only when relevant to the services offered).
• Technical Data: including IP address, browser type, and pages visited on our website.

2. How We Use Your Information

Your personal information is used for the following purposes:

• To provide and improve our services and wellness programs.
• To process payments and manage billing transactions.
• To contact you regarding appointments, updates, and special offers.
• To personalize your experience and improve customer satisfaction.
• To comply with legal and regulatory obligations in the Kingdom of Saudi Arabia.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information.
However, we may share information in the following limited cases:

• Service Providers: with trusted partners who assist in delivering our services (e.g., payment gateways, IT support).
• Legal Requirements: when disclosure is required to comply with Saudi regulations or a lawful request by government authorities.
• Marketing Partners: for promotional communications only when you have given prior consent, with an option to opt out at any time.

4. Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
All sensitive data (including payment and health information) is encrypted and stored on secure servers.

5. Your Rights

Under the Saudi PDPL, you have the right to:

• Access your personal data and request a copy.
• Rectify inaccurate or outdated information.
• Request Deletion of your personal data when it is no longer necessary.
• Withdraw Consent for processing your information in specific cases such as marketing communications.

All requests can be made by contacting us directly using the details below.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze usage trends, and personalize content.
You can modify your browser settings to disable cookies, though this may affect some website functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
All updates will be published on this page, and the revised date will appear at the top.
By continuing to use our website or services after changes are made, you acknowledge and agree to the updated terms.

8. Contact Us

For questions, concerns, or to exercise your data rights, please contact us via:
📧 Email: support@aqualite.sa
📞 Phone: +966 50 909 5959
🌐 Website: www.aqualite.sa